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AI agents / Sales & support agent / Salesforce Agentforce

Salesforce Agentforce

Salesforce's platform for customer-facing and employee-facing AI agents on top of your CRM, with Agentforce Builder, voice and Slack.

Sales & support agentFree to start; Flex Credits $500 per 100k credits, or $2 per conversation
Try Salesforce Agentforce ↗Official site: salesforce.comLast reviewed Oct 18, 2026 · Added Oct 18, 2026
7.5/ 10

Early score

Early score, based on docs and demos. Not hands-on tested yet. How we rate

Capability
8.5
Ease of use
6.5
Value
6.5
Docs & maturity
8.0

Pros

  • Get started for free, per Salesforce
  • Pay per action with Flex Credits ($500 per 100k) or per conversation ($2)
  • Builder, Prompt Builder and Agent Script for building agents; Agentforce Voice

Cons

  • Pricing models and editions are complex; estimate with Salesforce's calculator before you commit
  • Best fit for organizations already on Salesforce

Sources

Facts on this page come from official pages, checked Oct 18, 2026. The score is docs-based: we haven't tested Salesforce Agentforce hands-on yet.

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